Refund policy
Refund & Return Policy
At Woo Supply, customer satisfaction is our top priority. If something isn’t right with your order, we’re here to help.
🕒 Return Window
You may request a return or exchange within 30 days of receiving your order.
To be eligible, items must be:
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Unworn
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Unwashed
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In original condition
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With tags (if applicable)
🔄 Exchanges
We offer free exchanges for:
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Incorrect size
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Different color
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Defective or damaged items
Just email us and we’ll take care of the rest:
support@woosupply.store
📦 Returns
To start a return, contact us at support@woosupply.store.
Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
💸 Refunds
Once your return is received and inspected:
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Approved refunds will be sent to your original payment method
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Processing time: 3–5 business days depending on your bank
Shipping fees are non-refundable.
❌ Non-Returnable Items
For hygiene and manufacturing reasons, the following cannot be returned:
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Items worn, washed, or altered
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Final sale items
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Gift cards
🛠️ Damaged or Incorrect Items
If your item arrives damaged, flawed, or incorrect:
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Email us within 48 hours
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Include photos of the issue + your order number
We will immediately send a replacement or issue a refund.
📬 Late or Missing Refunds
If you haven’t received your refund after 5 business days:
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Contact your bank/credit card company
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Contact us if the issue persists: support@woosupply.store
📩 Contact
For all return, refund, and exchange questions:
support@woosupply.store